Return Policy

Our peptide are sold strictly for in-vitro laboratory research use only. Once a product leaves our facility, we cannot verify the storage, handling, or chain of custody after delivery. To protect the integrity of research materials for all customers, we cannot resell or restock returned items.

If your order arrives with a broken vial, compromised seal, or visible defect, we will replace it at no cost. You must:

• Contact us within 48 hours of delivery.
• Include your order number and clear photos of the damage, including the outer packaging and the affected vial(s).
• Retain all packaging materials until the claim is resolved.

If you receive a product different from what you ordered, contact us within 7 days of delivery with your order number and photos of the item(s) received. We will arrange the correct shipment and provide a prepaid return label for the incorrect item.

If tracking indicates your package has not moved for more than 7 business days, or is marked delivered but has not arrived, contact us and we will open a carrier investigation. Replacement or refund is issued once the carrier confirms loss.

• Change of mind or ordering the wrong product.
• Products that have been opened, reconstituted, or used.
• Products damaged by improper storage after delivery.
• Refusal of delivery or failure to retrieve a package from the carrier.
• Claims submitted outside the timeframes above.

Approved refunds are issued to the original payment method within 5–10 business days of claim approval. Shipping charges are non-refundable except when the fault is ours (damage in transit or incorrect item shipped).

Email info@ankorpeptide.com with your order number, a brief description of the issue, and any supporting photos. Our team typically responds within one business day.